Privacy Policy

Meridian AI Solutions (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data. By using our website and services, you consent to the practices described here.

We collect information you provide directly — such as your business name, contact person, email address, phone number, industry, business hours, and onboarding details (services offered, FAQs, brand colours, logo, and training documents).

We also collect limited technical data automatically, including IP address, browser type, and usage patterns, to keep our service secure and improve performance.

We use your information to build and deliver your website and AI receptionist, to train your AI agents on your business content, to process payments, to send onboarding and project updates, and to provide ongoing support.

We do not sell your personal information to third parties.

We share your information only with trusted service providers who help us operate — such as payment processors, email delivery, and hosting — and only as needed to deliver your service.

We may disclose information where required by law or to protect our rights, safety, or property.

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security of your data.

We use cookies to remember your preferences and analyse site traffic. You can control cookies through your browser settings. See our cookie consent banner for more detail.

Under POPIA you have the right to access, correct, or delete your personal information, to object to its processing, and to withdraw consent. To exercise these rights, email us at meridianaisystems@gmail.com.

We retain your personal information for as long as needed to provide our services and to meet legal obligations. After your relationship with us ends, we keep records only as long as reasonably necessary.

For any privacy questions or requests, contact us at meridianaisystems@gmail.com.